What's the difference that makes the biggest difference?
C reating C ompetitive Advantage through C ulture
High-performance organizations (teams) aren’t lucky accidents. They're developed and led by
Leaders take people places they wouldn’t go on their own. Leaders get people to achieve and do what they wouldn’t achieve and do on their own. The keys to effective leadership are the practice of self-awareness, empathy, trust, courage, continuous learning, and impactful influence.
Leaders are positive influencers. They know trust is the primary
Leaders model the way, encourage the heart and inspire people to leave their
Since 1986, we have been 99% repeat and referral. The reasons?
- Significant measurable results and rapid ROI. - We customize solutions and relationships.
A Fortune 20 telecom client running several large sales and service centers
"Working with Gregg Baron and Success Sciences was foundational to the cultural transformation we set out to achieve. One year later, our sales per call were sixty percent higher than the national average and forty percent higher than the next best performing team. In addition, our AHT and cost per call remained substantially under budget and our monthly quality ratings were consistently among the best in the country."
More Results:
Client A: Achieved and maintained the doubling of the conversion rate of leads to sales with a 12% net increase in dollars per conversation by the sales reps. Client B: Added $33.5 million to the top line with the same headcount while the industry was flat. Increased the stick rate by 17% and had the highest service quality ratings in the history of the organization. Client C: Went from 68,000 confirmed sales in the baseline year to 149,000 confirmed sales with the same headcount. Client D: Simultaneously decreased employee attrition by 6% while increasing employee sales productivity by 13%.
"Everything happens in or because of a conversation."
Email UsGregg Baron, CMC*
Gregg is an author and certified management consultant. His expertise includes the leadership practices for leading change, the art and science of positive influence, CX,
and executive facilitation. Some of his clients include
Delta Airlines, Honeywell, Royal Caribbean Cruises, Verizon, The Tampa Bay Buccaneers, Con Edison, Carnival Cruise Lines, CIGNA, KPMG, Celebrity Cruises, Cisco Systems, Sandals Beaches Resorts, Xfinity, JP Morgan Chase, ADI, IBM Europe, Universal Parks and Resorts, Kaiser Permanente and LVMH (Moët Hennessy Louis Vuitton).
His first book, 250 Ways to Increase Your Top and Bottom Lines, was published by Dartnell. He co-authored Leadership without Excuses: How to Create Accountability and High Performance, published by McGraw-Hill. Gregg has also been published in a variety of professional journals on topics such as leadership, influence practices and customer experience. He is one of fifty contributing authors to the American Marketing Association’s Marketing Encyclopedia: Issues and Trends Shaping the Future.
In addition to his research and writing, Gregg has hosted his own video show, Successful Business Relationships, on a major airline. In 1986, he founded Success Sciences, headquartered in Tampa.